| |
| |
| |
Find the solution for
your medical billing |
| |
 |
 |
 |
 |
 |
 |
 |
 |
 |
| |
|
| |
|
|
| 24/7 access to monitor the progress of your account. |
| |
 |
| |
| |
|
| |
Collection & AR:
The words “prompt payment” are not often heard in a medical office. Many offices have accounts that are seriously overdue, thus creating a large accounts receivable balance that negatively affects the practice.
It is extremely important for the medical office to have a collection policy in place. Many offices are lax in the organization of their overdue accounts. |
| Our Company: |
| |
- Most state collection laws allow telephone collections only between 8:00 AM and
9:00 PM. Do not call at any other time of the day or a night. Call the state bureau
of collections and ask for information of regarding collection laws.
- Do not call a patient’s place of employment unless it is absolutely necessary, because some employers prohibit personal phone calls at work. Check your states law. The number of calls that can be made to the patient’s place of employment varies from state to state.
- Do not use a postcard as a collection tool.
- Do not misrepresent your identity.
- Do not misrepresent the office by using a form designed to create a false belief.
- Do not use a misleading letterhead.
- Do not accuse the patient for fraudulent behavior.
- Do not engage in continuous or repeated phone calls, “continuous” meaning making a series of phone calls, one right after another, and “repeated” meaning calling with excessive frequency under the circumstances.
- Do not shame a patient into payment.
- Do not speak to anyone except the patient.
- Do not leave a message that states the purpose of the call.
|
|
| At 30 days, the patient receives a phone call from a staff member, who says that he/ she is following up to make sure that the statement arrived at the patient’s home. At 60 days, the statement is sent printed is stamped with a message advising the patient that the account is now 60 days past due and remittance should be immediate to avoid collection proceedings. A “Formal Notice” is sent at 90 days, a week after the billing statement. This “Final Notice” advises the patient that if payment is not received within 7 days of the receipt of the notice, legal collection proceeding will be started.
|
|
| |
|
|